Blackberry calendar appointments not updating with outlook updating facebook status via email
One common excuse we used to get during post-implementation audits from users who were found not to have been entering activities into the new CRM system was “Oh, I keep forgetting to open the system”, or “it takes too long to open the system when I need it”.
But sales directors themselves are hardly blameless with 72% confessing that they tolerate inefficient use of the CRM they have invested in, while a mighty 73% do not discipline staff who fail to use CRM systems.
Users already appreciate the benefits of Outlook as a “Personal Information Manager”, especially as Microsoft touts Outlook as being one.
The emphasis on Personal implies the primary benefit is to the user and not necessarily the company.
NET, a web-based CRM system that can naturally be used anywhere where an internet connection is available.
In both cases the user would still have full “offline” access to his or her Outlook folders (e.g.